1. Overview
This Delivery Policy outlines how Novatra Solutions (SMC-Pvt Ltd) delivers digital services and products to our clients. As a provider of IT services, we follow structured delivery processes to ensure quality and client satisfaction.
2. Service Delivery Methods
2.1 Digital Delivery
All our services are delivered digitally through the following methods:
- Staging Servers: Websites and applications are deployed on staging servers for review
- Code Repositories: Source code is provided through secure Git repositories
- Cloud Platforms: Applications deployed on cloud platforms (AWS, Azure, etc.)
- Email Delivery: Documentation, reports, and smaller deliverables sent via email
- Secure File Transfer: Large files and sensitive data transferred through secure channels
2.2 Physical Delivery
Physical delivery is not applicable to our digital services. All deliverables are provided electronically.
3. Delivery Timelines
3.1 Standard Delivery Times
- Website Development: 2 weeks from project start
- E-Commerce Solutions: 4-6 weeks from project start
- Mobile App MVP: 8-10 weeks from project start
- API Integration: 3-4 weeks from project start
- Maintenance Services: Within 24-72 hours for standard requests
- Training Sessions: As scheduled and agreed upon
3.2 Timeline Factors
Delivery timelines may be affected by:
- Project complexity and scope
- Client feedback and approval speed
- Third-party service dependencies
- Technical challenges and requirements
- Client availability for meetings and reviews
4. Delivery Process
4.1 Project Initiation
- Project kickoff meeting and requirements confirmation
- Timeline and milestone establishment
- Communication channels and review processes setup
- Access credentials and resource sharing
4.2 Development Phase
- Regular progress updates and milestone reviews
- Client feedback incorporation at designated checkpoints
- Quality assurance and testing procedures
- Staging environment setup and testing
4.3 Final Delivery
- Complete project deployment on staging server
- User Acceptance Testing (UAT) coordination
- Final client approval and sign-off
- Production deployment and go-live support
5. Acceptance Procedures
5.1 User Acceptance Testing (UAT)
All projects undergo UAT before final delivery:
- Client receives access to staging environment
- 7-day testing period for standard projects
- Detailed feedback and issue reporting
- Bug fixes and adjustments based on feedback
5.2 Final Approval
- Written approval required for project completion
- Sign-off on all deliverables and requirements
- Confirmation of payment completion
- Handover documentation and training completion
6. Digital Licenses and Access
6.1 License Provisioning
Digital licenses and access are provided within 24-72 hours of:
- Payment confirmation
- Account setup completion
- Required documentation submission
6.2 Access Credentials
- Secure delivery of login credentials
- Initial password setup and security guidelines
- Access management and permission configuration
- Training on platform usage and features
7. Quality Assurance
7.1 Testing Procedures
- Functional Testing: All features tested for proper operation
- Cross-Browser Testing: Compatibility across major browsers
- Mobile Responsiveness: Testing on various devices and screen sizes
- Performance Testing: Speed and optimization verification
- Security Testing: Basic security measures and vulnerability checks
7.2 Quality Standards
- Code follows industry best practices
- Documentation provided for all deliverables
- Clean, maintainable, and scalable solutions
- Compliance with agreed specifications
8. Delivery Delays
8.1 Our Responsibility
If delays are caused by our team:
- Immediate notification to client
- Revised timeline with clear milestones
- Regular updates on progress
- Compensation or adjustments as appropriate
8.2 Client Responsibility
Delays caused by client factors:
- Extended feedback periods
- Unavailability for meetings or reviews
- Scope changes or additional requirements
- Delayed provision of required resources
May result in timeline extensions without additional charges to us.
9. Post-Delivery Support
9.1 Warranty Period
- Standard Projects: 1 month free support for bug fixes
- Complex Projects: 2-3 months free support as agreed
- Maintenance Plans: Ongoing support as per plan terms
9.2 Support Scope
- Bug fixes and technical issues
- Basic training and guidance
- Minor adjustments and tweaks
- Documentation updates
10. Delivery Confirmation
Delivery is considered complete when:
- All deliverables are provided as specified
- Client provides written acceptance
- Final payment is received
- Project documentation is handed over
- Post-delivery support period begins
11. Contact Information
For delivery-related questions or concerns, contact us at:
- Project Delivery: support@novatrasolutions.com.pk
- Technical Support: support@novatrasolutions.com.pk
- Phone: +92-XXX-XXXXXXX
- Business Hours: Monday-Friday, 9:00 AM - 6:00 PM (PKT)